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Support

The right place to ask depends on what your question is. Pick the channel that matches — you will get a faster and more useful reply.

Everyday help

For help using disk.ie — bucket setup, access-key problems, restore questions, billing clarifications — sign in to your account at my.netquirk.com and open a ticket from the dashboard. The ticket is already matched to your disk.ie account, so you do not have to fill in another form with the same details.

Account and billing

Account, billing, plan changes and invoice questions are handled at my.netquirk.com. disk.ie does not run its own billing portal — invoices, plan changes and refunds all sit in the Netquirk account portal so they are easy to find next to the other Netquirk services you use.

Security disclosures

For vulnerability reports, sign in to your account portal and open a security ticket from the dashboard. The security team's contact path is listed under Account → Security in the same portal.

Please do not share proof-of-concept exploits on public channels before we have acknowledged the report. Acknowledgement usually arrives within one business day.

Is it down?

The status page probes the live endpoints from your browser. If a row is shown as Down and you are not seeing issues yourself, your network is the more likely cause. If a probe says Reachable but you cannot, that is also useful information — share the output from curl -sSI https://s3.disk.ie/_health in your ticket.

Before you open a ticket

• Confirm the access key has not been revoked (Access keys on the dashboard).
• Run the same command against https://s3.disk.ie you would run against any other S3 endpoint, with region us-east-1. The quick start shows the exact commands.
• If a write is failing, check the rate-cap and storage-cap rows on the status page (visible to signed-in customers).

Community

disk.ie does not maintain an external community forum, chat room or third-party newsletter. The support page and the FAQ are the public-facing answer surfaces; everything else happens in the account portal's ticket system.